Services

Technical Support & Cloud Systems Administration

Specialized technical support and cloud systems administration services designed to ensure the continuity, security, and performance of your technological solutions.

Technical Support Services

At Hydra iT, we provide support and systems administration services fully tailored to each client’s needs. Our goal is to ensure the proper functioning of your solutions, reduce operational risks, and guarantee that your teams work with total confidence and efficiency.

Active Directory Domain Server Management

Manage and administer Azure-hosted Active Directory, ensuring that devices, GPOs, and users remain up to date and aligned with organizational policies. Manage EntraConnect, ensuring its proper functioning and handling execution and synchronization errors whenever necessary.

Microsoft 365 and Associated Platforms Administration

Manage and administer Office 365, Exchange Online, Entra ID, and Teams, as well as licensing oversight with a focus on cost optimization. Provide technical assistance for corporate applications and collaborate with vendors in cases of critical issues or solution enhancements. This also includes user account and security group management, account setup and deactivation, and SharePoint administration, from creating internal sites to configuring permissions.

Compliance and Security Management (Defender, Purview, Sophos)

Manage compliance and security policies, protecting sensitive data and ensuring adherence to cybersecurity best practices. Administer Microsoft Defender and Microsoft Purview — including compliance policies, monitoring of sensitive activities, data governance, and audits — as well as Sophos solutions such as firewall, endpoint protection, reporting, and incident resolution.

Intune and Device Management

Implement and manage Intune policies for mobile devices and PCs, ensuring equipment compliance and security. Monitor devices and resolve remote management issues to ensure uninterrupted device usage.

Azure Resource Maintenance and Administration

Manage Azure virtual machines, virtual networks, and storage solutions, with a strong focus on performance monitoring, cost management, and security. Implement best practices, handle alerts, and ensure optimized operation of cloud resources.

User and Application Technical Support

Diagnose and resolve technical issues on PC users. Assist with software and hardware installation and configuration, ensure access permissions, and provide training on installed applications according to each user profile. Technical support may be provided onsite or remotely, with continuous documentation and active record maintenance.

Cross-Functional Management and Documentation

Ensure proper and efficient ticket management. Administer all IT assets following best security practices (Firewall, Wi-Fi, VPN, Antivirus, Wired Network, Telephony Network, Biometric System, Video Surveillance, DNS).

Support for Other Departments

Collaborate with other departments on additional tasks when required.

Talk to our team!

With extensive experience implementing Business Management and Customer Service solutions across clients from various industries, we help companies maximize their resources, increase customer satisfaction and retention, and optimize their processes.

Take the opportunity to get in touch with Hydra iT.

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