Microsoft named Leader in Gartner® Magic Quadrant™ 2025 for CRM Customer Engagement Center

Microsoft has once again been recognized as a Leader in Gartner® Magic Quadrant™ 2025 for CRM Customer Engagement Center, strengthening its position as a global reference in AI-powered customer service solutions.

This recognition highlights Microsoft’s strategic vision and execution capabilities through Dynamics 365 Customer Service and Dynamics 365 Contact Center, as well as the broader Dynamics 365 and Microsoft 365 portfolio, which are transforming how organizations engage with their customers.



Worldwide, companies are leveraging the power of AI and agents for smarter, faster decisions that drive significant business outcomes. The rise of AI and agents is especially evident in customer service, where automation, productivity tools, and access to insights have the potential to enhance customer experience and improve operational efficiency.

This milestone reinforces Microsoft’s commitment to shaping the future of customer service with solutions that combine agility, intelligence, and scalability—helping organizations deliver more efficient, personalized, and impactful service.

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If your organization is looking for a modern, scalable, and proven CRM solution, Dynamics 365 is the right choice. Contact Hydra iT to learn how we can help.